Within the portal, if you want to locate a ticket by specific ticket number, just type the Ticket number in the main search field.
e.g., if you are searching for ticket # 144898, type 144898 and if the ticket is visible to you, you will see it appearing in the search results with the ticket icon:
Important note: You only have access to your own ticket unless you have Super User rights as described in the article Super Users.
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